Overview, Learning Objectives, Reading Assignments, and Resources
Module 5: The patient voice: engaging patient participation in your project
This module helps participants understand why incorporating the patient's voice is important and provides examples of how to do so when addressing an overused service.
Overview
Incorporating the patient's perspective and voice in efforts to decrease the use of services has proven to be extremely important for overuse reduction efforts. This Module aims to help participants understand why that is so and provide examples of how value champion fellows might incorporate the patient's perspective in their overuse reduction initiative.
Learning Objectives
- Understand the spectrum of patient engagement and the benefits to each level.
- Experience conversations about overuse from both clinical and patient perspectives through role play and become better attuned to the patient perspective on overuse and what communication levers elicit meaningful stories.
- Give examples of three types of ways to engage patients in the project and in sharing their stories.
Reading Assignments
Engaging patients and the public in Choosing Wisely
This paper provides a compelling framework for different levels of patient participation in your efforts to tackle an overused, low-value care service in your clinical setting.
- Citation: Born KB, Coulter A, Han A, et al. Engaging patients and the public in Choosing Wisely. BMJ Quality & Safety 2017;26:687-691.
The Science of What Makes People Care
The 5 principles of engaging others in change efforts is applicable not only to patient participation in your efforts, but also your colleagues and everyone within the clinical setting where you work.
- Citation: Christiano, A & Neimand, A. The Science of What Makes People Care. Stanford Social Innovation Review. Fall, 2018: 26-33.
Why Physicians Should Trust in Patients
Provides a compelling rationale for how and why physicians need to trust their patients, especially when discussing low-value care.
- Citation: Grob R, Darien G, Meyers D. Why Physicians Should Trust in Patients. JAMA. 2019;321(14):1347-1348. doi:10.1001/jama.2019.1500.
Communicating About Overuse with Vulnerable Populations
What do vulnerable patients think about the topic of overused services? Are our assumptions correct? The results of these interviews may challenge your assumptions.
- Citation: Rand, K. Communicating About Overuse with Vulnerable Populations.
Resources
TAO Webinar: The Role of Patient's Voice in Overuse Projects
Patient Engagement in Low-Value Care Implementation Toolkit
Choosing Wisely campaigns have identified a framework to involve patients in reducing overuse. This technical assistance package focuses on four key elements.
Reducing Low-Value Care in Vulnerable Populations - Patient Messaging
The resource can help with getting messages about low-value care out to patients in safety-net practices, hospitals and systems.
Patient Empowerment Network’s Storytelling and Medicine
Storytelling is how people communicate. This resource provides a guide to how to tell a story in a manner that communicates effectively, especially with patients.
10 Ways to have a Better Conversation TED Talk
This insightful talk provides 10 useful rules for having better conversations.