Overview, Learning Objectives, Reading Assignments, and Resources

Module 6: Measurement, data and trust: Supporting change with data

This module discusses common challenges and a range of solutions for collecting and reporting overuse data when taking action on overuse.



To build a culture of trust, innovation, and improvement; it is essential to share transparent, meaningful and actionable data about the targeted overused service with stakeholders. Pre-defined measures of overuse are often not readily available and reliable sources of data can take time to identify and even longer to extract into actionable measures within a report or dashboard for providers. Reliable and valid data translated into measures that are clinically meaningful are often critical to getting the provider to the table for a discussion about your targeted area of overuse. In addition, it is also extremely important to confirm impressions about the rate of overuse in your setting when selecting your overuse topic/service for your project. Some projects have been derailed because initial anecdotal impressions about a service being frequently overused are not supported by the data.


Learning Objectives

  1. Describe the differences among outcome, process and balancing measures for an overuse initiative.
  2. Understand the steps needed to identify your data source, method of collection, measure specification and how these measures will be reported.
  3. Discuss how to effectively present data that reveals variation in rates of overuse across settings and providers.


Reading Assignments

Last modified: Tuesday, 18 May 2021, 3:50 PM