Overview, Learning Objectives, Reading Assignments, and Resources
Module 6: Measurement, data and trust: Supporting change with data
This module discusses common challenges and a range of solutions for collecting and reporting overuse data when taking action on overuse.
To build a culture of trust, innovation, and improvement; it is essential to share transparent, meaningful and actionable data about the targeted overused service with stakeholders. Pre-defined measures of overuse are often not readily available and reliable sources of data can take time to identify and even longer to extract into actionable measures within a report or dashboard for providers. Reliable and valid data translated into measures that are clinically meaningful are often critical to getting the provider to the table for a discussion about your targeted area of overuse. In addition, it is also extremely important to confirm impressions about the rate of overuse in your setting when selecting your overuse topic/service for your project. Some projects have been derailed because initial anecdotal impressions about a service being frequently overused are not supported by the data.
- Describe the differences among outcome, process and balancing measures for an overuse initiative.
- Understand the steps needed to identify your data source, method of collection, measure specification and how these measures will be reported.
- Discuss how to effectively present data that reveals variation in rates of overuse across settings and providers.