Topic outline

  • Thursday, November 18, 2021

    Course Conducted Online

    7.5 Continuing Education Units

    • Leading with Emotional Intelligence/Courageous Conversations

      Develop Skills for Personal and Professional Success

      • Develop positive connections with those around you
      • Learn how to steer clear of friction when others push your buttons
      • Find out how to manage your frustration when dealing with others

      Exploring and developing emotional intelligence not only makes us happier and more successful, but it helps us motivate ourselves, manage stress more effectively, and resolve conflict with others. Courageous Conversations builds skills which allow us to address differences that negatively affect quality, safety, service and working relationships.

      • Additional Information

        Eligible Participants

        All Kaiser Permanente Laboratory Professionals.


        This course requires pre-work. A book with instructions will be delivered to the address provided. Assignments MUST BE COMPLETED before class or you will forfeit your seat.


        No refunds provided; the cost of the event will be applied to another CELP or LSLMC event.

        • Virtual Information

          Course conducted online

          This course is being conducted virtually. You will need a quiet place with a good internet connection.

          • Be prepared to log in 15 minutes before the start time to test your connection. You will also need to have printed materials available. Training materials will be available to print one week before class.
          • You will be expected to respond to all requests via chat or audio to earn CEUs. Failure to respond via chat or audio at check-in following end of break/lunch period may result in loss of CEUs.
          • There will be two 15 minute breaks and a 30 minute lunch. Meal breaks are “on your own”, but you must return promptly for online check-in at the designated time.

          • Agenda

            Log In

            8:15 - 8:30

            Leading with Emotional Intelligence Lessons:

            • Importance of EQ in the workplace
            • Review of pre-work
            • EQ appraisals and recommended strategies
            • Sharing our expertise
            • Social awareness and relationship management

            8:30 - 12:45

            Lunch Break

            12:45 - 1:15

            Courageous Conversations Lessons:

            • In depth exploration
            • Looking in the mirror
            • The model
            • Difficult behaviors
            • Close and commitment

            1:15 - 5:00

            • Registration

              We will be accepting online registrations with credit card payments only.

              Cost: $45.00 total, includes book

              Register and pay for this event online:

              Click the link or paste the link into your browser window:

              Registration Deadline:

              • Friday, October 22, 2021